PRODUCT MANAGER / SOLUTION DESIGNER – SERVICENOW ITOM

JOB TITLE

Product Manager / Solution Designer – ServiceNow ITOM

EXPERIENCE

10–16 Years

LOCATION

Hyderabad (Hybrid)

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JOB SUMMARY

We are looking for an experienced ServiceNow ITOM Product Manager / Solution
Designer with solid expertise in Enterprise Architecture, CSDM (Common Service
Data Model), and Business Analysis. The ideal candidate will lead
enterprise-scale ITOM transformation initiatives, define solution architecture,
and drive ServiceNow platform strategy aligned with business and operational
goals.

The candidate should possess hands-on expertise in ServiceNow ITOM modules, CMDB
governance, Discovery, Service Mapping, cloud integrations, and enterprise
service modeling while collaborating with business stakeholders, architecture
teams, and engineering organizations.

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KEY RESPONSIBILITIES
Lead architecture, design,



and implementation of ServiceNow ITOM solutions.
Define and manage ITOM product roadmap and platform strategy.
Design scalable enterprise solutions for:
Discovery
Service Mapping
Event Management
CMDB
Cloud Discovery
Orchestration & Automation
Drive adoption and governance of CSDM across enterprise services and
applications.
Align ServiceNow architecture with enterprise architecture standards and IT
strategy.
Conduct requirement gathering, business analysis, and stakeholder workshops.
Translate business requirements into technical and functional solution
designs.
Define CMDB data models, governance processes, and service mapping
strategies.
Collaborate with infrastructure, cloud, security, and operations teams for
integrations and onboarding.
Provide consulting and thought leadership on ITOM best practices and platform
optimization.
Ensure successful delivery through coordination with devel

📌 Principal Engineering Program Manage Hyderabad
🏢 providence
📍 Hyderabad