Role Overview

We are looking for a highly execution-driven Dispatch Head to lead and scale our dispatch operations across warehouses and fulfillment centers. This role is critical in ensuring timely, accurate, and cost-efficient order dispatch, while maintaining high standards of customer experience. The ideal candidate will bring strong expertise in logistics, warehouse dispatch, team management, and process optimization, especially in a fast-paced D2C or retail setting. Key Responsibilities

1.

Dispatch Operations

Management

Own end-to-end dispatch operations across all warehouses and fulfillment centers

Ensure timely order processing and dispatch as per SLA commitments

Monitor daily dispatch targets, backlog, and order prioritization

- Team Leadership & Workforce Planning

Lead, train, and manage dispatch teams across locations

Drive productivity, efficiency, and accountability within teams

Plan manpower allocation based on order volumes and seasonality

3.

Process

Optimization & Efficiency

Identify process gaps and implement SOPs to improve dispatch efficiency

Drive automation and system adoption in dispatch workflows

Continuously improve turnaround time (TAT) and reduce errors





- Coordination & Stakeholder Management

Collaborate with warehouse, inventory, logistics, and customer experience teams

Work closely with last-mile partners to ensure smooth handover

Align dispatch plans with sales, demand planning, and supply chain teams

- Quality & Accuracy Control

Ensure high order accuracy and minimal dispatch errors

Implement quality checks and audit mechanisms before shipment

Reduce RTO (Return to Origin) due to dispatch-related issues

- MIS & Performance Tracking

Track and report key metrics: dispatch TAT, order accuracy, backlog, productivity

Analyze data to identify trends and drive improvements

Share daily/weekly/monthly reports with leadership Required Skills & Qualifications

Graduate (MBA preferred)

6–10 years of experience in dispatch/logistics/warehouse operations

Prior experience in D2C, e-commerce, retail, or manufacturing industry preferred

Solid leadership and team management skills

Hands-on experience with WMS/OMS systems

Data-driven mindset with strong analytical skills

Ability to thrive in a fast-paced, high-growth environment

📌 Dispatch Head (Mumbai)
🏢 The Sleep
📍 Mumbai