JD - Customer and Dispatch Coordinator

Position: Customer & Dispatch Coordinator

Location: Saket, Delhi (On-site)

Company: Caarabi Coffee Roasters

Reports to: Cofounders

Compensation: ₹16,000 - 25,000 (based on experience)

Work Schedule: 5 days a week.

About Caarabi:

Caarabi is a specialty coffee brand built on the belief that good coffee doesn't need to shout. We roast, we serve, we ship — across a growing network of outlets and a direct-to-consumer business. Our brand is quiet, considered, and unmistakable. Nothing about it is over-designed or try-hard.

We're looking for someone who gets that — and can carry it forward.

Role Overview

We are looking for an enthusiastic, organized, and detail-oriented Customer & Dispatch Coordinator (Entry-Level / Fresher) to join our operations team. In this role, you will assist in day-to-day order processing, coordinate with logistics partners, track shipments, and serve as the primary link between our customers and our fulfilment backend. If you have exceptional communication skills, a proactive attitude, and an eager interest in e-commerce and customer operations, this is a excellent opportunity to build your career in a growing brand.

Key Responsibilities

1. Order Fulfilment & Processing

- Assist in processing daily D2C (Shopify) and B2B orders.
- Assist in Print shipping labels, verify invoices, and coordinate with the warehouse team for accurate packing.
- Ensure daily dispatch target timelines are met.

2. Shopify Backend Support

- Assist in updating order statuses, tracking numbers, and fulfillment records in the backend system.




- Assist with maintaining clean daily logs for dispatched and pending orders.
- Assist with basic inventory updates and stock alignment.

3. Logistics & Dispatch Tracking

- Liaise with courier partners to schedule daily pickups and resolve handover delays.
- Monitor live shipments, track transit status, and assist in identifying non-delivery reports (NDR).
- Follow up on delayed or stuck packages to ensure prompt delivery.

4. Customer Communication & Support

- Respond promptly to customer inquiries via WhatsApp, email, and phone regarding order status, delivery timelines, and product information.
- Provide proactive delivery updates and handle basic customer concerns with warmth and empathy.
- Coordinate return/exchange requests with the warehouse team.

5. Process & Administrative Assistance

- Assist in maintaining daily operational spreadsheets and delivery tracking sheets.
- Assist seniors in preparing basic logistics and dispatch reports.

Skills & Qualifications

- Education: Graduate in any discipline (Freshers are encouraged to apply).
- Communication: Excellent written and verbal communication skills in English and Hindi.
- Technical Skills: Basic proficiency in MS Excel / Google Sheets and comfort learning software tools (Shopify,



courier portals).
- Attributes: High attention to detail, strong problem-solving mindset, punctuality, and a customer-first attitude.
- Interest: Keen interest in direct-to-consumer (D2C) operations, logistics, or the specialty coffee industry.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

- Reduction in order Return to Origin (RTO) percentage
- Amount of failed delivery (NDR) shipments successfully rescued
- Number of non-delivery alerts called within 3 hours
- Timeliness and accuracy of daily order dispatches
- Speed and consistency of customer call/chat responses
- Accuracy of master tracking sheet and backend inventory logs

How to Apply

Please send your resume to [email protected] with the subject line: "Customer & Dispatch Coordinator - [Your name]".

In the body of your email, please mention:

- Current City:
- Years of Experience:
- Highest Educational Qualification:
- Notice Period:
- Current Company & Salary:

Note: Only shortlisted candidates will be contacted for an interview.

Caarabi is an equal opportunity employer. We hire for taste, judgment, and care — and welcome candidates of every background.

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits

- Leave encashment
- Paid sick time
- Paid time off

Ability to commute/relocate:
- Saket, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Customer relationship management: 1 year (Preferred)

Language:
- Hindi and English (Required)

Work Location: In person

📌 Dispatch and Customer Coordinator (Saket)
🏢 Caarabi Coffee Roasters
📍 Saket