Hiring: Team Leader – Tele Sales

Location: Thane

Department: Tele Sales / Fundraising

Experience: 3–6 Years (Tele Sales / Call Centre Team Handling)

Role Overview

We are looking for an experienced and result-driven Team Leader – Tele Sales to lead and manage a high-performing tele-sales team. The ideal candidate will be responsible for achieving sales targets, coaching team members, improving operational efficiency, and ensuring exceptional customer interactions.

Key Responsibilities
Lead, manage, and motivate the Tele Sales team to achieve daily, weekly, and monthly targets.
Monitor team performance using key KPIs including sales, productivity, quality, and efficiency.
Recruit, train, coach, and mentor team members to enhance performance.
Conduct regular call monitoring, performance reviews, and feedback sessions.
Ensure agents possess excellent product knowledge and customer handling skills.
Handle escalated customer queries and resolve complex issues professionally.
Prepare and share daily MIS reports, productivity reports, and performance dashboards with management.
Coordinate with the Talent Acquisition team for recruitment and onboarding.
Identify training needs and organize skill development programs.




Optimize resource utilization to improve operational efficiency and service quality.
Conduct weekly team meetings to review targets, performance, and organizational updates.
Recognize top performers and implement motivation plans for underperforming team members.
Ensure all team members work towards common business and fundraising objectives.
Maintain call centre assets and ensure smooth day-to-day operations.

Desired Skills
Robust leadership and team management skills
Excellent communication and interpersonal abilities
Proven experience in Tele Sales or Call Centre Operations
Coaching, mentoring, and performance management
Customer service and complaint resolution
Strong analytical and reporting skills (MIS/KPIs)
Target-oriented with excellent problem-solving abilities

Qualifications
Graduate in any discipline
3–6 years of experience in Tele Sales/Call Centre Operations
Minimum 1–2 years of experience managing a team
Proficiency in MS Excel and reporting tools

What We Offer
Competitive salary
Performance-based incentives
Growth opportunities opportunities
Learning & development programs
Supportive and collaborative work setting

Pay: ₹450,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Team Leader Telesales Thane
🏢 Peoplelab Advisory
📍 Thane