Role & responsibilities

Research, diagnose, troubleshoot, and resolve customer/partners hardware and software problems and help our customers to install/train on printers, kiosks, applications and programs. Arranging services for customers, for example, resolving customer problems, applying for replacements of spare parts, interacting with the manufacturer for replacement of parts under warranty. Responsible for supporting sales team in showing product demos, training, managing after sales support for all the products and solutions sold by our esteemed organization.

Provide after sales technical support to customers/partners through telephone, remotely and if required by visiting them. Ability to work independently.

Preferred candidate profile The person should have excellent people skills, a robust personality, valuable communication skills.



Have a passion for technology (not for the sake of it) for providing meaningful solutions. The ideal candidate will be an industrious individual who is extremely energetic and motivated.

Should be responsible and accountable for each case. Computer hardware/software Knowledge, Valuable Communication Skills, at least two years of experience in after sales support in Computers/IT/Software industry a must, activities in similar industry (ID Card Printers, Digital Security solutions, Software, Visitor Management software) will be an added advantage.

Perks and benefits

Laptop

Separate office number

ESI/PF

Petrol allowance travel allowance

📌 Technical Support Engineer Bengaluru (India)
🏢 Force Identification
📍 India