11 Aug
|
Nameless
|
Indore
Responsibilities: -
Manage Clients SLAs around productivity, quality, and turnaround time by reviewing daily
reports, call barging and note reviews
Ensure attendance, shift adherence and daily productivity
Become the process expert and resolve complex scenarios and doubts
Interact with US clients on daily progress, escalations, exceptions scenarios
Proactively look for process improvement prospects and come up with short term and
medium -term solutions
Lead, mentor, and manage a team of Customer Support Executives.
Ensure adherence to HIPAA guidelines, company policies, and client compliance requirements.
Requirements
Robust work ethic, discipline,
and attention to details.
Solid spoken and written communication skills
Ability to work in US shifts
US Healthcare voice background is a definite advantage, but not a must have
Ability to read data trends, use right data while presenting the idea and challenge quo
Minimum 6–8 years of experience in an International Voice Process, with at least 3 years of experience as a Team Leader.
📌 Senior Team Lead International Voice Process Indore
🏢 Nameless
📍 Indore