Job Requirements Job Title: Territory Manager-Credit Cards

Department/Function: Credit Cards

Job Purpose The Territory Manager – Credit Cards is responsible for scaling up the business for Credit Card lending within a designated area by delivering banking solutions to customers in a cost-effective and technology-driven manner. The role involves close collaboration with the Retail team including Product Head, Operations, Sales, IT, Credit, and BIU.

The Territory

Manager ensures a seamless and fulfilling customer experience, positioning IDFC First as the primary bank for all banking needs.

Roles & Responsibilities
Acquire Credit Card customers in the identified segment and generate references from the specified catchment area.
Grow the AUM base for Credit Card lending solutions and ensure revenue, cost, profitability, and portfolio quality targets are met.
Collaborate with the Product Head – Credit Cards to offer best-in-class solutions for funding/multi-funding requirements and appropriately incentivize key DSTs.
Ensure portfolio quality by minimizing delinquency and rejection rates.
Demonstrate extensive knowledge and understanding of retail assets,



products, and operations.
Identify changing market trends and develop channels for acquiring business while providing high-quality customer service.
Design a fulfilling customer journey to achieve customer delight and make IDFC First the preferred banking partner.
Ensure successful adoption of internal compliance and regulatory frameworks across the business.
Recommend process changes to improve service efficiency and quality across the assigned area.
Suggest improvements to processes and policies across Retail Banking to drive operational efficiencies and high-quality customer service.
Leverage in-house synergies through collaboration with internal stakeholders.

Education Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS) Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 5 - 10years of relevant experience

📌 Territory Manager Credit Cards Coimbatore (India)
🏢 IDFC FIRST Bank
📍 India