Position: Delivery Manager

Experience: 15-25 Years

Location: Technopark, Trivandrum. Work from Office Role Summary

We are looking for an experienced and technically strong Delivery Manager to lead the delivery of multiple software engineering projects. This is a strategic leadership role that balances delivery commitments, resource management, technical oversight, quality, and stakeholder engagement. You will ensure projects are delivered on time, within scope, and to the highest quality standards.

The Delivery

Manager will work closely with Project Managers, engineering teams, senior management, and customer stakeholders across India and the Netherlands to drive delivery excellence, operational efficiency, and continuous improvement.

Key Responsibilities 1.

Delivery

Management

- Own end-to-end delivery of multiple concurrent projects with a focus on timelines, scope, and quality.
- Oversee and guide Project Managers. Remove bottlenecks, resolve conflicts, and intervene proactively on delivery risks.
- Stay involved across the full project lifecycle: planning, estimation, execution, delivery, and closure.
- Apply strong technical understanding to review project health, assess technical challenges, and provide direction when needed.
- Drive predictable execution by ensuring adherence to delivery methodologies, governance, and organizational processes. 2. Planning & Execution
- Lead collaborative planning by aligning project priorities with team capacity and technical capabilities.
- Identify risks, dependencies, and roadblocks early. Establish mitigation strategies.
- Ensure milestones, schedules, budgets, and customer commitments are consistently met.
- Lead resolution of complex delivery challenges and support teams to drive successful outcomes. 3.

Resource

Management





- Build and maintain effective engineering teams by balancing resource needs across projects.
- Forecast resource demand based on project pipeline and support hiring to ensure adequate staffing.
- Manage allocation, utilization, and conflicts to optimize organizational capacity.
- Partner with Project Managers and leadership for efficient deployment of resources.
- Quality & Operational Excellence
- Establish and improve QA practices for consistent, high-quality deliverables.
- Drive operational excellence through engineering best practices, process compliance, and continuous improvement.
- Ensure teams maintain technical competence, productivity, and customer focus. 5.

Stakeholder

Management

- Act as the primary delivery contact for internal and external stakeholders.
- Interface between ARS India PMO and Netherlands PM teams for seamless coordination.
- Provide first-level escalation support. Resolve issues quickly and escalate critical matters to senior management.
- Build strong customer relationships through transparent communication and proactive issue management.
- Leadership & Governance
- Provide technical and delivery thought leadership to PMs and engineering teams.
- Review project health, delivery metrics, quality, and profitability. Report regularly to senior management.
- Drive accountability, ownership, and continuous improvement. Mentor PMs and develop future delivery leaders.
- Pre-Sales & Business Support




- Support pre-sales by understanding customer business needs and technical requirements.
- Review solution architectures and propose scalable solutions with technical teams.
- Contribute to estimations, delivery planning, risk assessments, and solution reviews. 8.

Process

Improvement & PMO Support

- Partner with leadership to define and improve project management methodologies and governance frameworks.
- Support PMO activities: resource planning, governance, reporting, utilization tracking, and process improvements.
- Drive standardization and best practices across delivery.

Required Skills & Competencies

Technical & Delivery: Strong grasp of SDLC, Agile, Scrum, and Waterfall. Ability to understand complex architectures and engage with engineering teams.

Experience managing multiple concurrent projects. Knowledge of estimation, risk, budgeting, quality, and release planning.

Leadership: Proven experience leading cross-functional and distributed teams. Strong coaching, mentoring, conflict resolution, and decision-making skills. Ability to manage competing priorities and build high-performing teams.

Communication: Excellent verbal and written communication. Robust customer-facing and stakeholder management experience across technical, business, and executive levels.

Preferred

Qualifications

Bachelor's or Master's in Computer Science, IT, or Engineering. PMP, PRINCE2, Scrum Master, or Agile certifications desirable.

Experience with globally distributed teams and international customers preferred.

Success

Measures

On-time, high-quality delivery. High customer satisfaction and predictable performance. Effective resource utilization and planning. Improved processes and quality metrics. Robust team engagement and leadership. Successful management of profitability, risks, and stakeholder expectations.

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