Data Management Strategy & Governance Advisor - HIH - Evernorth

Position Overview

Evernorth, a leading health services organization, seeks highly qualified data engineers and developers to join our Data and Analytics team. In this position, you will collaborate closely with your development team on projects aligned with Evernorth’s strategic objectives and work alongside subject matter experts to accurately interpret business logic for engineering purposes.

The MDM Operations Advisor provides expert-level leadership and subject matter expertise in Master Data Management (MDM) Operations, with a focus on Client and Producer domains. This role is responsible for ensuring high-quality, reliable, and governed master data through operational oversight, data quality management, and cross-functional collaboration.

The Advisor applies deep knowledge of data governance, data quality frameworks, and MDM platforms to drive consistency, operational efficiency, and data integrity across enterprise systems. This individual is recognized as a trusted advisor to business and technology leaders, contributing to strategic initiatives while ensuring seamless day-to-day operations.

Responsibilities

MDM Operations & Production Support

Lead daily operations for Client & Producer MDM, ensuring stability, performance, and data accuracy

Manage and resolve production support incidents through ServiceNow (SNOW), adhering to defined SLAs and best practices

Perform and oversee match/merge review activities (including manual review of potential match pairs)

Conduct root cause analysis and partner with upstream/downstream teams to remediate data issues

Data Quality & Governance

Monitor and improve data quality through ongoing analysis of DQ reports, exception reporting, and audit processes

Understand and manage critical data elements (CDEs), taking action on insights derived from data quality metrics





Collaborate with Data Governance teams to identify and enforce policies, standards, definitions, and data stewardship practices

Reporting & Analytics

Develop operational dashboards and monthly reporting to provide visibility into MDM health, trends, and KPIs

Leverage BI tools (e.g., Tableau) to identify data issues and support business decision-making

Deliver actionable insights to stakeholders to improve data quality and operational efficiency

Engineering Collaboration & Solution Enablement

Partner with Engineering teams to troubleshoot and enhance system functionality, including:

Data mappings and transformations

Match/merge logic and survivorship rules

Automation opportunities and system enhancements

Provide input into future-state architecture and MDM platform evolution (e.g., migration strategies, automation enablement)

Thought Leadership & Continuous Improvement

Serve as a subject matter expert (SME) in MDM operations, data governance, and data quality

Identify opportunities to leverage automation, AI, and advanced analytics to reduce manual effort and improve outcomes

Drive innovation across operational processes, tooling, and reporting capabilities

Contribute to enterprise-wide data strategy initiatives and cross-functional programs

Qualifications

Required Skills

5+ years of experience in Master Data Management, Data Governance, or Data Operations

Proven experience with MDM platforms such as Informatica, Reltio, IBM, or TAMR

Robust SQL proficiency with the ability to analyze, manipulate,



and troubleshoot data

Experience with data tools and platforms such as Databricks, TOAD, SQL Developer, Collibra, Tableau, and ServiceNow

Solid understanding of

Data modeling and data warehousing

Data quality frameworks and governance practices

Reference data and metadata management.

Strong analytical, problem-solving, and critical thinking skills

Bachelor’s degree required (Master’s preferred)

Key Competencies

Executive-level communication and stakeholder engagement

Cross-functional collaboration (Business, Engineering, Governance)

Operational leadership and process optimization

Data-driven decision-making

Strategic thinking with hands-on execution capability

Required Experience & Education:

Bachelor’s degree in Engineering, Computer Science, or a related discipline with 10 to 14 years of experience in application program development, or the equivalent in education and work experience.

Desired Experience: Previous Healthcare or health services industry experience

Experience supporting large-scale MDM platforms

Familiarity with AI/automation tools in data operations (e.g., intelligent match/merge optimization).

Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

📌 Data Management Strategy & Governance Advisor - HIH - Evernorth (Hyderabad)
🏢 Cigna Healthcare
📍 Hyderabad