About The Company FlexyPe is a comprehensive full-stack infrastructure provider for the eCommerce sector, empowering over 800 direct-to-consumer brands with robust solutions for identity management, shopping cart, checkout processes, and post-purchase experiences. Our platform processes more than ₹300 Crores in Gross Merchandise Value (GMV) and maintains a network of over 100 million shopper identities, making us a significant player in the eCommerce ecosystem.

As a profitable and bootstrapped organization, we operate with a lean team of 15 dedicated professionals. We are on the cusp of our next growth phase and are seeking passionate individuals who can articulate the value of our offerings to merchants, including those unaware of the potential benefits they can unlock. Our environment is characterized by agility, innovation, and a relentless drive to shape the future of eCommerce infrastructure.

If you thrive in a fast-paced, dynamic setting and enjoy wearing multiple hats, FlexyPe offers an exciting opportunity to leave a tangible impact on a rapidly evolving industry.

About The Role We are seeking a proactive and enthusiastic Customer Support Specialist to become an integral part of our team. This role is highly hands-on and critical to maintaining the seamless operation of our platform and delivering exceptional service to our clients.

As a bridge between our product, technical team, and customers, you will ensure that client needs are addressed promptly and efficiently, fostering long-term relationships and satisfaction. Your primary responsibilities will include developing a comprehensive understanding of our product suite, assisting clients with onboarding, troubleshooting issues, and identifying opportunities for process improvements.



You will work closely with the technical team to resolve technical challenges swiftly, and your analytical skills will help uncover trends and insights to enhance customer experience.

This position offers a unique chance to learn the intricacies of our platform while directly impacting customer success and satisfaction.

Qualifications We welcome applications from freshers and individuals with varied backgrounds. Prior experience in eCommerce, Shopify, or fintech domains will be considered a plus but is not mandatory.

The ideal candidate is a quick learner with a strong aptitude for understanding complex products and features. Excellent communication skills are essential, along with problem-solving abilities that enable you to address customer challenges effectively. A keen analytical mindset to identify pain points and suggest actionable solutions is highly valued.

Self-motivation and a customer-first attitude are critical traits for success in this role. Candidates should be ready to immerse themselves in a fast-paced startup environment and demonstrate a proactive approach to learning and problem resolution.

Responsibilities

- Develop an in-depth understanding of FlexyPe’s product features, benefits, and operational workflows.
- Engage with existing clients to understand their challenges and provide proactive support to resolve issues.
- Assist new clients during onboarding, ensuring a smooth and positive experience.




- Collaborate closely with the technical team to troubleshoot and resolve technical issues efficiently.
- Monitor client interactions to identify patterns, trends, and areas for improvement.
- Maintain ongoing communication with clients to keep them engaged and informed about new features or updates.
- Leverage analytical skills to understand customer pain points and recommend strategic solutions.
- Contribute to the continuous improvement of support processes and customer engagement strategies.

Benefits Our internship program offers a stipend ranging from ₹10,000 to ₹20,000 per month, supplemented with performance bonuses based on individual and company achievements. The internship duration is fixed at 6 months, providing a focused and intensive learning experience. Upon successful completion, there is a full-time opportunity with a performance-based salary ranging from ₹4 to ₹6 LPA. Working with FlexyPe means being part of a small, agile team that values innovation, initiative, and dedication. We operate on a 6-day work week, offering an immersive startup environment where your contributions directly influence our growth trajectory. This role provides a unique platform to develop your skills in customer support, product management, and eCommerce technology within a rapid-paced and ambitious organization.

Equal Opportunity

FlexyPe is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all applicants regardless of race, gender, age, religion, disability, or background. We believe that a diverse team enhances our innovation, creativity, and overall success. Candidates are encouraged to apply based on their skills, enthusiasm, and alignment with our mission to build the future of eCommerce infrastructure.

📌 Customer Support Specialist (Remote Internship) (India)
🏢 Netrolynx AI
📍 India