About The Company Accetraa Technologies Pvt. Ltd. is an innovative and rapidly expanding technology company committed to delivering exceptional customer experiences through cutting-edge solutions. Located in Hubballi, Karnataka, we specialize in developing scalable platforms and services tailored to meet the evolving needs of our diverse clientele.

Our dynamic startup environment fosters creativity, collaboration, and continuous learning, making it an ideal place for ambitious professionals to grow their careers. At Accetraa, we believe in building a strong team that values integrity, innovation, and customer-centricity, driving us to achieve excellence in all our endeavors.

About The Role We are seeking enthusiastic and dedicated Customer Support Executives to join our vibrant team in Hubballi. This role involves engaging with customers through chat and voice channels to address their queries, resolve issues, and ensure a positive experience with our services. The ideal candidate will possess excellent communication skills, a customer-friendly attitude, and a willingness to learn and adapt in a fast-paced startup setting.

Whether you are a fresher or an experienced professional, this position offers an excellent opportunity to develop your skills, understand the nuances of customer service, and contribute to the growth of a promising technology company. The role requires active listening, problem-solving abilities, and the capacity to work effectively with internal teams to deliver timely solutions.

Qualifications Any Degree (graduates from all disciplines are encouraged to apply)

Good communication skills in English, with proficiency in Hindi and Kannada preferred

Basic computer knowledge and familiarity with chat and voice support tools

Customer-oriented mindset with a friendly and professional demeanor

Willingness to learn, adapt, and work in a dynamic startup environment

Freshers are welcome to apply,



and prior experience in customer support is a plus but not mandatory Responsibilities Handle customer queries efficiently through chat and voice support channels

Understand customer concerns and provide appropriate, effective solutions

Resolve customer issues professionally and within the stipulated time frame

Follow up with customers to ensure complete satisfaction and issue resolution

Maintain accurate records of customer interactions and support activities

Collaborate with internal teams such as technical, sales, and product support to resolve complex issues

Uphold high standards of support quality, ensuring a positive customer experience at all times

Stay updated with product/service knowledge to assist customers effectively

Contribute to process improvements to enhance support efficiency and customer satisfaction Benefits Competitive salary package ranging from ₹12,000 to ₹15,000 per month

Opportunity to work in a fast-paced startup environment that encourages innovation and creativity

Hands-on learning through real-world customer interactions

Transparent performance-based growth opportunities prospects

Exposure to cross-functional teams and diverse operational processes

Opportunity to build valuable communication, problem-solving, and customer service skills

Supportive work culture that values employee development and initiative

PF & ESI benefits as per company policy after the initial 6 months of employment Equal Opportunity Accetraa Technologies Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate on the basis of race, religion, gender, age, disability, or any other characteristic protected by law. All qualified candidates will be considered for employment based on merit and suitability for the role. We believe in fostering a workplace where everyone has the opportunity to thrive, grow, and contribute to our collective success.

📌 Customer Support Specialist (India)
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