: Job Title: Customer Support Executive

Job Type: Full-time, Work from Office (WFO)

Shift Timing: 9:00 AM – 6:00 PM (6 Days Working)

Location: Chhatarpur (Delhi)

Salary: ₹20000-₹22000

Experience: Fresher & Experienced both

Industry: Health & Wellness | Nutraceuticals About Muditam Ayurveda

Muditam Ayurveda is a diabetes-focused health and wellness company dedicated to helping people manage Type 2 Diabetes. We provide trusted, natural, and result-oriented products backed by research. Our mission is to transform diabetes management and improve millions of lives. Who We’re Looking For

We are looking for proactive and customer-focused Customer Support Executives to manage customer queries related to RTO shipments, lost orders/data complaints, and service-related issues. This role requires excellent communication skills, problem-solving ability, and a strong focus on ensuring customer satisfaction. Key Responsibilities:

● Handle inbound and outbound calls/emails/chats related to RTO (Return to Origin), lost orders, delivery delays, and product-related issues.

● Provide clear updates to customers and resolve complaints in a skilled manner.





● Coordinate with logistics/courier partners to track and resolve RTO or lost order cases.

● Maintain accurate case records and update the CRM with every interaction.

● Escalate unresolved or critical cases to the operations/logistics team for faster closure.

● Proactively follow up with customers to ensure resolution and build trust.

● Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).

What We

Offer

● Competitive fixed salary with performance-based growth.

● Supportive and collaborative work culture.

● Regular learning and development opportunities.

● Stability and long-term career growth within the company.

● Healthy work-life balance with daytime office hours. Requirements:

● Minimum Graduate qualification.

● Excellent spoken English & Hindi is mandatory.

● Fresher - 1 year of experience in Customer Support / BPO / E-commerce / Logistics.

● Strong problem-solving ability and patience while handling escalated cases.

● Ability to multitask and work under pressure.

● Comfortable working full-time from office (Chhattarpur location)

📌 Customer Support Representative (Delhi)
🏢 Muditam Ayurveda
📍 Delhi