We are looking for a Customer Support Executive to handle customer queries and provide a smooth experience before and after purchase.

Responsibilities:

- Handle customer queries through WhatsApp, calls, Instagram and website
- Assist customers with orders, customization, payments and delivery-related queries
- Follow up on NDR, delayed and undelivered orders
- Coordinate with the courier team for shipment-related issues
- Handle cancellations, address changes and order updates as per company policy
- Maintain proper records of customer conversations and issues
- Resolve customer complaints professionally and politely
- Follow up with customers when required to complete their orders/customization




- Coordinate with the internal team for urgent or special customer requests

Requirements:

- Positive communication skills in Hindi & English
- Basic computer knowledge
- Comfortable using WhatsApp and Excel/Google Sheets
- Problem-solving attitude
- Patient, polite and customer-friendly
- Previous e-commerce/customer support experience is a plus

Job Type: Full-time Industry: E-commerce / D2C

Experience: Fresher or experienced both can apply

Pay: ₹8,000.00 - ₹8,500.00 per month

Work Location: Hybrid remote in Vaishali Nagar, Jaipur, Rajasthan

📌 Customer Support Representative (Vaishali Nagar)
🏢 Craft Bazar
📍 Vaishali Nagar