About The Company Virtual Lab Tech is a leading provider of innovative healthcare solutions dedicated to enhancing patient care and streamlining healthcare operations. With a focus on leveraging cutting-edge technology and industry expertise, Virtual Lab Tech offers comprehensive support services tailored to meet the evolving needs of healthcare providers and patients alike. Our commitment to excellence, data security, and compliance ensures that we deliver reliable and effective services, fostering trust and long-term partnerships within the healthcare ecosystem.

About The Role We are seeking dedicated and detail-oriented Customer Support Representatives to join our team supporting a US Healthcare client. This role involves engaging with patients and healthcare providers via voice and non-voice channels, providing accurate information, resolving queries, and ensuring compliance with US healthcare regulations such as HIPAA. The ideal candidate will possess excellent communication skills, a strong understanding of healthcare processes, and the ability to handle sensitive information with utmost confidentiality.

This position offers an opportunity to work remotely, contributing to vital healthcare services while developing your expertise within the US healthcare industry.

Qualifications The ideal candidate should have a minimum high school diploma or equivalent, with prior experience in healthcare customer support being highly preferred. Fluency in spoken and written English is essential. Candidates must demonstrate a strong understanding of healthcare terminology, insurance processes, and data privacy standards.

Technical requirements include a personal Windows 11 laptop, high-speed internet connection, and a quiet, professional workspace. Prior knowledge of HIPAA compliance and healthcare claims processes will be advantageous. Candidates should also be adaptable to night shift schedules aligned with US business hours.

Responsibilities Handle inbound and outbound calls,



providing exceptional customer service to patients and healthcare providers.

Respond to queries related to appointments, billing, insurance claims, copayments, deductibles, and other healthcare-related topics.

Verify patient or provider identity before sharing sensitive information, ensuring strict adherence to HIPAA and data privacy standards.

Accurately document all interactions within the system, maintaining clear and detailed records.

Escalate complex issues to appropriate departments following established protocols.

Maintain a professional, empathetic, and customer-focused approach in all communications.

Stay updated with healthcare policies, insurance procedures, and compliance requirements to provide accurate assistance.

Collaborate with team members and supervisors to ensure high-quality service delivery and continuous improvement.

Benefits Joining Virtual Lab Tech offers numerous benefits, including competitive hourly compensation, flexible work-from-home arrangements, and opportunities for professional growth within the healthcare support domain. Employees will gain valuable experience working with US healthcare systems and enhance their understanding of medical billing, insurance processes, and patient interactions. We provide a supportive work environment that encourages learning, development, and recognition of performance.

Additionally, our remote work setup allows for a healthy work-life balance, eliminating commute times and enabling employees to work comfortably from their preferred location.

Equal Opportunity Virtual Lab Tech is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, ethnicity, religion, sexual orientation, disability, or any other protected characteristic. We believe that diversity enhances our ability to serve our clients effectively and creates a positive environment for all employees.

All qualified applicants will receive consideration for employment without regard to any protected status. We are dedicated to providing a fair and equitable hiring process and a supportive work environment for everyone.

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