Job Summary

As a Customer Service Associate Lead Generation Support, you will manage digital leads received through approved channels, qualify prospects based on defined criteria, and support conversion outcomes through structured follow-ups. The role emphasizes data integrity, compliance, and disciplined execution within a volume-driven setting.

Key Responsibilities

- Receive and manage digital leads through approved lead sources

- Validate and qualify leads based on predefined eligibility and quality benchmarks

- Engage with prospects via calls and approved digital touchpoints to confirm interest and requirements

- Update lead status, remarks, and outcomes accurately within the CRM system

- Conduct timely follow-ups to support lead-to-conversion outcomes

- Maintain strict adherence to call handling standards, data hygiene, and compliance guidelines

- Share daily and weekly performance reports as per defined governance

- Consistently meet assigned productivity, accuracy, and conversion targets

Key Performance Indicators (KPIs)

- Lead validation accuracy

- Lead-to-conversion ratio

- Call productivity and connect rates

- CRM data accuracy and compliance

- Schedule adherence and attendance

Job Requirements

Education





- Undergraduates with relevant experience or fresh Graduates

Experience Skills

- 0 3 years of experience in lead generation, inside sales, or customer engagement roles

- Good verbal communication skills in English and a local language

- Basic working knowledge of CRM tools and call-handling processes

- Strong attention to detail and documentation accuracy

- Ability to work extended operating hours with rotational offs

- Result-oriented mindset suited to volume-driven environments

Work Mode

- Work From Office (WFO)

Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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