Teleperformance is a global leader in customer experience management, and we're expanding our team in Mohali! We're looking for talented individuals to join us as Customer Support Executives and provide exceptional service to our international clients.
Job Summary
We're seeking highly motivated and customer-centric professionals to handle customer queries, resolve issues, and provide timely solutions. As a Customer Support Executive, you'll be the voice of our company, ensuring customer satisfaction and building strong relationships.
Responsibilities
Handle inbound customer calls and respond to queries via email/chat
Resolve customer complaints and provide effective solutions
Meet performance metrics, including response time, resolution time, and customer satisfaction
Collaborate with team members to ensure seamless customer experience
Continuously learn and improve product knowledge and customer service skills
Requirements
Excellent English communication skills (written and verbal)
10+2 or Graduate degree in any discipline
Not pursuing any full-time course
Freshers and experienced candidates welcome
Strong problem-solving and analytical skills
Ability to work in rotational shifts, including night shifts and weekends
Perks and Benefits
Competitive salary: ₹25,000 - ₹28,000 CTC per month
Cab facility for females (9pm-6am)
5.5 working days, with weekly off
Rotational shifts with allowances
Opportunities for growth and career advancement
Training and development programs to enhance skills