We are Hiring !!

Customer Support

Executives with experience in US Healthcare processes and ticketing tools (Saber or similar) for a voice-based role. The position involves handling inbound and/or outbound calls with US-based clients while ensuring high-quality service and compliance. Key Responsibilities

Handle voice interactions with US healthcare customers professionally

Address patient/provider queries related to healthcare services

Use Saber tool or ticketing software to manage and track cases

Maintain accurate records of customer interactions

Ensure adherence to compliance standards such as HIPAA

Meet quality and performance metrics Eligibility Criteria

Mandatory: Experience in US Healthcare voice process

Mandatory: Experience with Saber tool or any ticketing software

Prior experience in international call centers (US/UK preferred)





Good understanding of healthcare workflows and compliance (e.g., HIPAA)

Excellent English communication skills

Undergraduate candidates are welcome Technical Requirements

Personal laptop/PC with Windows 11

Minimum 16 GB RAM

Dual-screen setup (Laptop + 1 external monitor)

High-speed, stable internet connection Work Requirements

Comfortable working night shifts (US time zones)

Ability to work independently in a remote setup

Strong attention to detail and problem-solving skills Additional Information

Long-term contract (3–5 years stability)

Chance to build expertise in the US healthcare and ticketing tools domain

📌 Customer Support Executive (Mumbai)
🏢 Qnect Technologies
📍 Mumbai