Customer Support Executive – Sales Location: Bhubaneswar, Odisha

Work Mode: On-site

Employment Type: Full-time About Us

Protrainy Skilled Learning Private Limited is a fast-growing EdTech and upskilling company committed to empowering students and professionals through high-quality learning programs, certifications, and career-oriented training. Our mission is to bridge the skill gap and help learners unlock their full potential. About the Role

We are looking for a Customer Support Executive – Sales who can effectively communicate with prospective learners, understand their requirements, guide them toward the right learning programs, and convert qualified leads into enrollments. This role involves a combination of customer interaction, sales counselling, lead follow-up and relationship management. The ideal candidate should be confident in communication, comfortable speaking with customers over calls, and motivated by achieving sales targets.

Key Responsibilities

Handle inbound and outbound calls with prospective learners.

Understand customer requirements, career goals and learning needs.

Explain Protrainy's courses, programs, pricing and perks clearly.

Counsel prospects and recommend suitable courses based on their requirements.

Follow up with leads through calls and WhatsApp to drive conversions.

Maintain regular communication with interested and pending leads.

Convert qualified leads into paid enrollments.

Maintain accurate lead and customer information in the CRM.

Follow up with prospects at different stages of the sales funnel.





Resolve basic customer queries and coordinate with relevant teams whenever required.

Achieve assigned monthly sales and conversion targets.

Maintain a professional and positive relationship with learners throughout the enrollment process.

Identify opportunities for cross-selling/up-selling relevant courses where applicable.

Share regular updates on lead status, conversions and follow-ups with the reporting manager. What We're Looking For

Good verbal and written communication skills.

Comfortable speaking with customers over phone calls.

Strong convincing, counselling and negotiation skills.

Customer-oriented approach with a sales mindset.

Ability to handle objections and follow up consistently.

Basic knowledge of CRM tools, Google Sheets or similar tools is an advantage.

Freshers can apply; candidates with experience in telecalling, customer support, counselling, inside sales or business development are preferred.

Should be target-oriented, proactive and willing to learn. Key Skills

Customer Handling | Inside Sales | Telecalling | Lead Follow-up | Sales Counselling | Lead Conversion | Communication | Negotiation | CRM Management Why Join Us?

Opportunity to work with a growing EdTech company.

Hands-on exposure to sales, customer success and the education industry.

Performance-based incentives.

Opportunity to develop strong communication and sales skills.

Growth opportunities based on performance. If you are confident, persuasive, customer-focused and enjoy converting conversations into meaningful outcomes, we'd love to hear from you.

📌 Customer Support Executive (Bhubaneswar)
🏢 Protrainy
📍 Bhubaneswar