About the Company

Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to innovate across financial services, technology, healthcare, blockchain, and real estate. Over the last 13+ years, Finvasia has served 5+ million clients across 190+ countries, transacting trillions of USD in value through its ecosystem of 10+ global brands.

One Vault, a Finvasia brand, is a modern financial institution operating under an Electronic

Money Institution (EMI) license. It enables customers to send, receive, and hold multiple currencies through a single secure app—offering IBAN accounts, SEPA/SWIFT transfers, card issuance, and currency exchange. One Vault is designed for cross-border trade, international clients, startups, and SMEs, combining regulatory compliance with flexibility and innovation.

Role Overview

We are seeking a Customer Support Executive with a strong customer-first mindset and fintech experience. This role involves direct interaction with high-value and international clients, ensuring seamless support across all service touchpoints while maintaining regulatory and service excellence.

Key Responsibilities

- Respond to customer inquiries via email, phone, and chat in a timely, professional, and empathetic manner
- Resolve issues related to account access, transactions, IBANs, EMI services, and payments
- Maintain accurate documentation of customer interactions, resolutions, and follow-ups in CRM systems




- Collaborate closely with Compliance, Operations, and Technical teams to address customer concerns
- Ensure adherence to regulatory, AML, and data protection standards in all communications
- Identify recurring issues and provide feedback to improve support processes and tools
- Deliver a consistently high-quality experience for international and HNI clients

Requirements & Skills

- Bachelor’s degree or equivalent professional experience
- 3+ years of experience in Customer Support, preferably in Fintech / Financial Services
- Strong verbal and written communication skills (mandatory due to direct HNI and global client interaction)
- Ability to explain complex fintech concepts clearly and confidently
- Familiarity with EMI operations, digital payments, IBAN, SEPA, and SWIFT transfers
- Strong problem-solving skills with high attention to detail
- Proficiency in CRM systems and customer support tools
- Ability to work in a fast-paced, regulated, and shift-based environment
- High level of professionalism, discretion, and customer empathy

What We Offer

- Competitive salary with performance-linked incentives
- Exposure to global fintech products and international clients
- Strong career growth and learning opportunities
- Collaborative, inclusive, and skilled work culture • Opportunity to work across multiple brands, technologies, and geographies

📌 Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 Finvasia
📍 Sahibzada Ajit Singh Nagar