Job Summary

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

What we're looking for

As a Customer Support Specialist (Paid Plans) at Tide, you will be dedicated to providing first-class service to our paid accounts members. You will manage, maintain nurture relationships. The goal: to generate revenue for Tide and add value for our SMEs. We want to become the most loved go-to business banking app for SMEs. You will be required to work on shifts and weekends on a rotational basis.

Responsibilities

- Identify pain points and address their needs requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
- Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising developing the proposition of the plan
- Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service




- Be data-driven to monitor existing usage and identify recent opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for whats happening in the industry

Requirements

- You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You are data literate With Minium 1.5 Years of experience in UK/USA voice process
- You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
- You have experience with MS Office (mostly Excel)
- You are upbeat and energetic and possess solid problem-solving skills
- You have robust communication with the customer and back to the business
- You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams

Preferred qualifications

- Experience in Fin-tech, a start-up or a fast-growing tech company
- Experience using Looker and/or Zendesk
- Experience working in subscription and/or app-based business models
- Experience with membership programmes
- Background working in a customer services support function
- Analytics knowledge to understand member plan usage and optimization

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Associate (Hyderabad)
🏢 Tide Software
📍 Hyderabad