Role & Responsibilities - Provide end-to-end production support for the Vertex Tax System, ensuring high system availability and accuracy.
Troubleshoot, diagnose, and resolve production issues swiftly to maintain seamless tax operations.
Collaborate with cross-functional teams and escalate issues when necessary to guarantee minimal disruption.
Monitor system performance, implement updates, and execute system enhancements to optimize efficiency.
Document resolutions, maintain process standards, and contribute to continuous improvement initiatives.
Engage in in office support activities, including participation in on-call rotations and emergency response protocols.

Skills & Qualifications - Must-Have:



Proven experience in production support for the Vertex Tax System or similar tax software settings.
Must-Have: Strong technical troubleshooting abilities coupled with hands-on experience in Linux and SQL environments.
Must-Have: Familiarity with critical business processes around tax calculations and financial reporting.
Must-Have: Prior experience in in office production support roles with a proactive problem-solving approach.
Preferred: Exposure to financial software support, ERP systems, or ITIL production support frameworks.
Preferred: A degree in Engineering, Computer Science, or a related field.

📌 Vertex Tax System Production Support Service Engineer Bengaluru
🏢 Gigaops Global Solutions
📍 Bengaluru