Key Responsibilities
Handle incoming client calls and respond to enquiries professionally.
Understand clients' visa and migration requirements and provide initial guidance.
Schedule appointments with migration consultants.
Build and maintain solid client relationships.
Record accurate client information and call notes in the CRM system.
Follow up with prospective and existing clients.
Manage emails, calendars, and administrative tasks using Microsoft Outlook, Teams, Word, and Excel.
Assist with visa documentation and filing processes where required.
Ensure excellent customer service and maintain confidentiality at all times.
Requirements
Minimum 3 years of experience in an Immigration Consultancy, Visa Consultancy, Migration Agency,
or Overseas Education Consultancy.
Experience as a Visa Consultant, Client Relationship Executive, Client Service Executive, Visa Filing Executive, or Migration Support Executive.
Excellent spoken and written English.
Solid customer service and communication skills.
Experience using CRM software.
Good knowledge of Microsoft Outlook, Word, Excel, and Teams.
Ability to multitask and work independently.
Qualified telephone etiquette and active listening skills.
Basic knowledge of the Australian visa system is preferred.