Key Responsibilities:
Answering incoming calls from customers in a professional and courteous manner.
Listening actively to customers and asking probing questions to fully understand their needs and concerns.
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
Meeting or exceeding individual and team sales targets.
Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:
Excellent verbal and written communication skills in English.




Previous experience in a customer service and sales role, preferably in a call center workplace.
Ability to multitask, prioritize, and manage time effectively.
Robust problem-solving skills and the ability to think on your feet.
Comfortable working in a fast-paced setting.
Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
Familiarity with basic computer skills and knowledge of CRM systems.

Education
High school diploma or equivalent required.
Bachelor's degree in any field is preferred. (2021 onwards passout)
No B Pharma
B.E & B.tech with 6 months customer operation experince

📌 Walk In Customer Care Executive Pune
🏢 eClerx
📍 Pune