NOTE: Immediate Joiners Only (within 15 days) | Bengaluru, On-site About Leadzo

Leadzo (leadzo.co.in) is a modern lead generation and service marketplace connecting customers with verified professionals across 140+ categories - from Martech, Home Services, and Legal to Health, Education, Construction, and more.

Our mission: make it faster, easier, and more transparent for people to find trusted professionals - and help businesses grow through qualified, high-intent leads.

The platform is live. We're now in scale mode - onboarding sellers, driving buyer volume, and building the sales engine that fuels it all. You'd be joining at the most exciting moment. About the Role

You'll be the voice of Leadzo - helping buyers find the right professionals and helping sellers get the most out of the platform. This is a high-ownership role where you'll handle inbound calls, email tickets, and everything in between to ensure a smooth experience on both sides of the marketplace. Roles & Responsibilities

Be a product expert - assist new and existing sellers and buyers with any queries they have about the platform

Front-line support for inbound calls and emails, resolving issues on first contact

Successfully onboard new sellers to the platform, guiding them through their first credit purchase (all our sales are warm - no cold calling!)

Encourage eligible sellers to explore upgrade options through soft, consultative selling





Build trust and lasting relationships with buyers and sellers through clear, friendly communication

Manage the team inbox using Zoho Desk/or any equivalent - track, prioritise, and resolve tickets efficiently

Maintain accurate records of interactions, issues, and resolutions What We're Looking For

1 year of experience in customer support, inbound/outbound calls, or a client-facing role

Strong spoken and written English - clear, confident, and professional

Fluency in Kannada is a must (Bengaluru-first launch); proficiency in Hindi and any of Telugu, Tamil, Malayalam, Marathi, Gujarati, or Bengali is a robust plus

Comfortable working on a laptop with above-average typing speed

Exceptional attention to detail - accurate, thorough, and consistent

Interest in soft sales and building customer relationships over the phone

Ability to multitask across calls, emails, and admin without dropping the ball

Self-starter with a strong work ethic and eagerness to grow within the company Perks & Benefits

Base CTC: upto ₹3 LPA + uncapped commissions

Healthcare insurance

Paid holidays A small, high-performance team where top contributors get noticed and rewarded as we scale Location & Hours

On-site at Leadzo - Plot No. 113, 2nd Floor, 100ft Ring Road, 5th Block, 3rd Phase, Banashankari 3rd Stage, Bengaluru - 560085

Monday to Friday | 9:00 AM – 6:00 PM

📌 Customer Success Specialist (Bengaluru)
🏢 Leadzo
📍 Bengaluru