Responsibilities

- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
- Develop, prepare, and nurture customers for Account growth.
- Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Program manage account escalations.
- Collaborating with Sales, Product Management and Solutioning.
- Create reports, notes, presentations for business review discussions.

Qualifications • 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

- Total experience: 4+ years
- Experience in Training and Education will be preferred.
- Prior experience in SaaS is desirable.




- Experience in handling Strategic Enterprise clients in the US market will be desirable.
- MBA/Masters is desirable. Requirements
- You’re driven: No one needs to push you to excel; it’s just who you are.
- Very valuable written and verbal communication skills.
- Detail oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- You want to help and serve our customers: They win, so you win.
- Working exposure in AMER business hours & rotational schedules
- Knowledge of Salesforce desirable and Intermediate MS Excel Skills is a must.

📌 Customer Success Manager (Bengaluru)
🏢 Simplilearn
📍 Bengaluru