About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal. Our DNA:

High Agency action over instruction

High Ethics trust is the foundation

Positive Attitude solutions over excuses

Impact-Driven if it doesn't move the needle, it doesn't matter About the CSM Role

You will manage and grow relationships with high-growth DTC brands in Europe. As part of a small, fast-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus. Responsibilities

Own Merchant NPS, retention,



product adoption, and revenue expansion via referrals

Manage client relationships end-to-end and drive measurable business impact for merchants

Monitor client performance, share actionable insights, and support throughout their journey

Collaborate with marketing on case studies, merchant stories, and product use-case promotion

Build deep understanding of DTC/e-commerce and represent Loop in communities and social channels Ideal Profile

3-5 years of experience in customer success or client-facing roles

Robust communication skills and comfort with Excel

Solution-oriented, proactive, and enjoys talking to people

High ownership mindset, diligent, and growth-driven

SaaS experience preferred but not required Perks

Annual Leaves

Free lunch and snacks

Annual company retreat

Insurance

📌 Customer Success Manager (Gurugram)
🏢 Loop Subscriptions
📍 Gurugram