RESPONSIBILITIES

- Manage a portfolio of High-Value Accounts and ensure consistent engagement.

- Develop a customer-first approach to understand client pain points and drive better support outcomes.

- Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.

- Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.

- Ensure maximum feature adoption through hands-on learning and effective enablement.

- Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients.

- Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.





- Demonstrate excellent interpersonal and communication skills in all interactions.

- Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.

REQUIREMENT:

- Minimum of 2+ years of relevant experience, preferably in a SaaS workplace.

- A bachelor's degree is mandatory.

- Hands-on experience in customer success, account management, customer retention, churn management, and renewals.

- Ability to effectively handle escalations while ensuring a high level of customer satisfaction.

- Experience in upselling, cross-selling, and driving account growth will be an added advantage.

📌 Customer Success Associate (KAM) (Gurugram)
🏢 Unicommerce
📍 Gurugram