Legitquest is a GenAI platform designed for law firms, corporations, and government institutions, augmenting productivity and automating complex workflows. Utilizing advanced algorithms and reasoning-capable Large Language Models (LLMs), which have been meticulously customized and developed by our team of legal experts, engineers, and researchers, Legitquest delivers cutting-edge solutions tailored to the legal sectors needs. To achieve a solid product-market fit, we are rapidly scaling our team to meet the growing demand and continue advancing our innovative offerings.

The venture is backed by Water Bridge and Info Edge.

Required Skills

- 1 4 years of experience in Customer Success, Account Management, or related roles.
- MBA or equivalent in Marketing/Operations is preferred.
- Familiarity with legal technology or SaaS-based products.
- Proven track record in customer retention and revenue growth.
- Experience in handling data-driven insights for decision-making.

Roles Responsibilities
- - Lead the integration of Legitquest s solutions into client workflows, ensuring seamless adoption and optimal use of AI-powered legal technology.
- Build and maintain strong customer relationships, proactively reaching out to gauge satisfaction, gather feedback, and encourage user and stakeholder engagement.
- Analyze customer data and feedback to identify trends that include customer satisfaction, health scores, and success metrics like adoption rates and NPS. Use these insights to recommend improvements and implement strategies that enhance the customer experience, prevent churn, and ensure a high ROI.




- Identify opportunities for cross-selling and upselling by understanding customer needs and suggesting additional products or features that provide value.
- Collaborate with customer success associates to deliver consistent, high-quality support.
- Lead efforts to continuously improve the customer journey and optimize processes for efficiency.
- Maintain and conduct revenue analysis against established goals and implement tools to streamline documents of action plans.
- Develop and maintain MIS for smooth operation and efficient reporting.
- Managing and contacting all the leads for presales activities.
- Activate customer accounts, manage customer database, and monitor customer subscription status.
- Generate both periodic and ad hoc reports of revenue and clients as needed.

Preferred Qualifications MBA or equivalent in Marketing/Operations is preferred.

e-mail ID Resume (.pdf, .doc, .docx) Hi! What would you like to log into Legal Research With ZAIAN

Generative Legal AI based legal research

Fast and accurate 1-click judgments insight Notes/notebook/scribble Answers you complex research queries Draft, analyze, summarize and more 24/7 Availability Litigation Management Tool

Real time litigation tracking

Tasks / Matters/ Document management Reports / Workflow / Analytics Notice / Invoice / Billing / Expense management

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Associate (New Delhi)
🏢 LegitQuest
📍 New Delhi