Mega Walk-In at TCS Kolkata hiring for Customer Service Associate!

Role: Customer Service Associate

Skill: Customer Experience

Experience: 1 years to 5 years

Location: TCS Kolkata

Shift Timing: 24x7 Walk-In Interview Date: 16 Aug 2026, Sunday

Entry Timing: 10:00 am to 12:30 pm

Walk-In Location: TCS Gitanjali Park, IT/ITES SEZ, Plot-IIF/3, Action Area-II, New Town, Rajarhat Kolkata-700156 Eligibility Criteria:

⦁ Minimum 15 years of regular, full-time education (10 + 2 + 3)

⦁ Non-technical full time graduation

⦁ Minimum 1 year of experience in Customer Service Domain Mjust Have Skills:

- Desired Competencies (Technical/Behavioral Competency):
- Experience in Front International Office Customer Service operations (Email & Chat) is mandatory
- Must have Email & Chat customer service experience
- Capability to work under pressure in a dynamic business environment
- High degree of accountability and excellent interpersonal skills




- Ability to deal with ambiguous scenarios and come out with workable solutions
- Customer focus, Drive for results and ability to take ownership
- Strong English communication skills – both spoken and written
- Flexible to work in 24*7 shift environment
- Open to work during weekends
- Ability to complete an assignment within stipulated timeline
- Should be a team player
- Ability to work effectively in ambiguity, shifting priorities and multiple deadlines
- 15 years of regular education
- Good coordination and interpersonal skills Responsibility of / Expectations from the Role:
- Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.
- Minimum 2-3 years of experience in international customer service projects in international process
- Excellent English communication skills – both spoken and written

📌 Customer Service Specialist (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata