Type: Full-time, Hybrid

Location: Bengaluru

Company: HighApe About the Role

We’re looking for a Customer Specialist to be the bridge between our customers, clients, and content at HighApe.

You’ll be responsible for

Owning customer satisfaction across multiple channels

Handling queries, issues, and escalations with speed and clarity

Using data and feedback to improve user experience

Coordinating with internal teams (content, sales, ops) to resolve problems

Other tasks include: Managing supply side customers (organisers) and online content. This role sits at the intersection of Customer Experience, Client, and Content Management. What We’re Looking For

Fresher or 0–2 years of experience in a customer-facing role

Strong interpersonal and communication skills (spoken and written)

Experience or interest in customer support / customer success

Good analytical and problem-solving ability

Ability to stay calm and composed under pressure

Great presence of mind and quick thinking

Comfortable presenting and explaining things to others

Bachelor’s degree (Business Administration or related field is a plus, not mandatory)





A true hustler mindset with a cool-as-a-cucumber attitude

“Never let go” approach to solving customer issues How to Stand Out (Optional, But Recommended)

Responsible candidates are encouraged to share a 30–60 second introduction video to:

? [email protected]

Upload the video to Google Drive

Make sure the link is set to “Anyone with the link can view”

All videos will be treated as confidential

This helps us get to know you faster and can speed up your application review.

About

HighApe

HighApe is a discovery and ticketing platform that helps people find and book experiences based on their location, interests, and social circle. From events to experiences across cities in India, we make it easy and fun for users to explore what their city has to offer.

We are a fast-growing, lean, dynamic team working on changing how India discovers and experiences events. ? Location: Koramangala, Bengaluru

? Email: [email protected]

If this sounds like you, don’t overthink it — apply and grow with us at HighApe.

📌 Customer Specialist (Bengaluru)
🏢 HighApe
📍 Bengaluru