Job Title: Customer Support Executive- Non Voice(Email/Chat Process)
Mohali
Work Mode: (On site
Shift: (Day/ Night/ Rotational)
Role Overview The Customer Support Executive is responsible for handling customer queries, resolving issues, and providing a valuable service experience through emails, chat,. The role requires strong communication skills, problem‐solving ability, and customer‐centric thinking.
Key Responsibilities
- Handle inbound and outbound customer messages/Emails to address queries and concerns.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints efficiently and professionally.
Required Skills & Qualifications
- Good verbal and written communication skills.
- Strong problem‐solving and listening abilities.
- Ability to multitask and work under pressure.
- Basic computer knowledge (MS Office, email handling).
- Prior experience in customer service is an advantage.
- Ability to work in rotational shifts (if required).