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#Cust-2026-1

Customer Service Executive – Store (Retail Electronics)

Department: Customer Care Executive

Location : Mumbai | Thane | Navi Mumbai

Number of vacancies: 1

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Position: Customer Service Executive

Reporting To: Store Manager / Customer Experience Manager

Job Summary The Customer Service Executive is responsible for assisting walk-in customers, resolving queries, and ensuring a positive in-store experience at the retail electronics outlet.

Key Responsibilities

- Greet customers and assist them with product inquiries and store navigation
- Provide accurate information about electronics products, features, pricing, and offers
- Handle customer complaints, service requests, and escalations professionally
- Coordinate with sales, service, and billing teams to resolve customer issues
- Assist with product demonstrations when required
- Handle warranty, exchange,



and service-related queries as per company policy
- Maintain customer records and feedback logs
- Ensure high levels of customer satisfaction and service quality
- Follow store SOPs and customer service standards

Qualifications & Skills

- Minimum education: Graduate (preferred)
- Prior experience in customer service or retail (electronics retail preferred)
- Robust communication skills in English and local language
- Customer-centric approach with problem-solving ability
- Basic computer knowledge and CRM/POS familiarity
- Ability to work flexible shifts, weekends, and holidays

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Experience (in years)*

Job Role* Customer Service Executive – Store (Retail Electronics) ( Customer Care Executive )

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📌 Customer Service Executive – Store (Retail Electronics) (Navi Mumbai)
🏢 KOHINOOR ELECTRONICS
📍 Navi Mumbai