Job Requirements Job Title: Customer Service Executive | Work from Home

Company Name: Tech Mahindra

Location: Gurgaon Division, Haryana, India

Salary: Competitive Salary (as per industry standards)

Qualification: 12th Pass and above

Work Experience: 1-3 years in Customer Service or related field

Tech Mahindra is looking for enthusiastic and dedicated Customer Service Executives to join our team in the Gurgaon Division. This is a fantastic opportunity to work from the comfort of your home while providing top-notch customer support.

As a Customer Service Executive at Tech Mahindra, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. We are seeking candidates with excellent communication skills, a customer-centric attitude, and the ability to work in a quick-paced environment.

Key Responsibilities

- Customer Interaction: Respond to customer inquiries via phone, email, and chat in a qualified and timely manner.
- Issue Resolution: Identify and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
- Product Knowledge: Maintain a deep understanding of Tech Mahindra's products and services to provide accurate information to customers.
- Documentation: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
- Follow-up: Conduct follow-up calls and emails to ensure that customer issues are resolved satisfactorily.
- Feedback: Collect and analyze customer feedback to identify areas for improvement in customer service processes.
- Team Collaboration: Collaborate with other departments to address customer issues and improve service delivery.
- Training:



Participate in ongoing training sessions to stay updated on product knowledge and customer service techniques.
- Compliance: Adhere to company policies, procedures, and compliance guidelines in all customer interactions.
- Performance Targets: Meet or exceed performance targets and metrics for customer service excellence.

Requirements

- Educational Qualification: Minimum 12th Pass. Higher qualifications are a plus.
- Experience: 1-3 years of experience in customer service or a related field.
- Communication Skills: Excellent verbal and written communication skills in English.
- Technical Proficiency: Familiarity with customer service software, CRM systems, and basic computer skills.
- Problem-Solving: Solid problem-solving skills and the ability to think on your feet.
- Customer-Centric: A customer-first attitude and a passion for providing exceptional service.
- Multitasking: Ability to handle multiple tasks and work in a rapid-paced environment.
- Dependability: Reliable and self-motivated with the ability to work independently from home.

Benefits

- Work from Home: Enjoy the flexibility and convenience of working from home with Tech Mahindra.
- Competitive Salary: Receive a competitive salary package with potential performance-based incentives.
- Career Growth: Opportunities for professional development and career advancement within Tech Mahindra.
- Supportive Environment: Work in a supportive and team-oriented team environment with access to continuous training and resources.

At Tech Mahindra, we value our employees and strive to provide a supportive and rewarding work environment. If you have the skills and experience we are looking for, we encourage you to apply for the Customer Service Executive position and join our dynamic team.

📌 Customer Service Executive Jobs in Tech Mahindra - Gurgaon Division, Haryana, India (Gurugram)
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