About EDT EDT (Everyday Design & Technology) is looking for a dedicated and customer-focused Customer Experience Executive to join our team. At EDT, we believe that exceptional customer service starts with respecting and empowering our employees.

We offer a professional, disciplined, and supportive work environment where individuals are encouraged to learn, grow, and take ownership of their responsibilities. Key Responsibilities

Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media in a professional and empathetic manner.

Provide live product demonstrations to customers and guide them through product features, usage, and troubleshooting.

Prepare and maintain accurate records of all customer tickets and interactions.

Reach out to abandoned checkout customers to understand their concerns and reasons for not completing their purchase.

Ensure regular and timely follow-ups on all open and pending customer tickets until closure.

Prepare weekly and monthly reports on customer queries, trends, and key observations.

Coordinate end-to-end with the Customer Experience, Product, and Logistics teams to ensure smooth and timely resolution of customer issues.

Maintain a high standard of communication, professionalism, ownership, and problem-solving across all customer interactions.

Required Skills & Competencies

Strong verbal and written communication skills.

Good problem-solving and analytical thinking abilities.





Customer-centric mindset with strong attention to detail.

Ability to manage multiple tasks and follow up effectively.

Basic understanding of customer support tools and reporting; training will be provided where required.

Ability to work collaboratively with cross-functional teams.

Strong sense of ownership and willingness to learn. Experience

0–2 years of work experience in customer service, customer support, customer experience, or a related role.

Freshers are welcome to apply if they have strong communication skills, the right attitude, and a willingness to learn. Qualifications

Graduate in any discipline preferred.

Qualification requirements are flexible and can be discussed based on the candidate’s skills and experience. Work Details

Employment Type: Full-time

Experience: 0–2 years

Working Hours: 10:00 AM to 7:00 PM

Working Days: Monday to Saturday

Work Location: Kamala Mills, Lower Parel, Mumbai

Budget: INR 3.5 - 4.0 LPA Why Join EDT?

Professional, respectful, and supportive work culture

Clear processes and structured learning

Opportunity to work with a growing consumer-focused brand

Opportunity to work closely with Product, Logistics, and other cross-functional teams A culture that values both customer satisfaction and employee well-being

Chance to take ownership and grow with the company

📌 Customer Experience Executive (Mumbai)
🏢 EDT
📍 Mumbai