Job Title: Customer Service Executive (Blended Process – 50% Voice | 50% Non-Voice)

Department/Function: Customer Experience

Job Purpose

Are you a strong communicator with a passion for helping customers and solving problems? As a Customer Service Executive – Blended Process at IDFC FIRST Bank, you'll deliver exceptional customer service through both voice (inbound calls) and non-voice (email) channels. You'll be the face of the bank, ensuring every customer interaction is handled with accuracy, empathy, and professionalism.

If you're looking to build your career in a dynamic banking environment, this role is an excellent opportunity.

Roles & Responsibilities:

Handle customer queries through inbound calls (50%) and emails (50%).

Provide prompt, accurate, and courteous resolutions across both communication channels.

Ensure email responses are sent within the defined SLA (within 24 hours).

Deliver excellent customer experience while maintaining quality and compliance standards.

Collaborate with internal and external stakeholders for timely issue resolution.

Handle customer concerns professionally and with empathy.





Support process improvement initiatives to enhance service delivery and customer satisfaction.

Maintain productivity, quality, and adherence targets across voice and non-voice operations.

Required Skills

Excellent verbal and written communication skills.

Good customer handling and problem-solving abilities.

Basic understanding of FASTag products and processes (preferred).

Proficiency in typing and MS Office applications.

Ability to multitask between calls and email handling.

Comfortable working under pressure and meeting SLAs.

Willingness to work in rotational shifts and a blended process setting.

Job Details

Job Title: Customer Service Executive (Blended Process)

Process Mix: 50% Voice (Inbound Calls) | 50% Non-Voice (Email Support)

Location: Airoli

Interview Location: Airoli

Experience: 0–2 Years

Education Qualification: Graduation

CTC/Budget: Up to ₹4.6 LPA

Graduate Fresher Can Apply

Pay: ₹9,866.04 - ₹38,000.00 per month

Benefits

- Provident Fund

Education:
- Bachelor's (Preferred)

Work Location: In person

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