Job Opening – Customer Care & Quality Analyst

Location: Jaipur (Rajasthan) and Pune

Experience: 6 Months – 1 Year

Industry: Customer Service / Operations

- Customer Care Executive

We are looking for Customer Care Executives with robust communication skills and proficiency in regional languages.

Language Requirements

- 1 Resource: Tamil / Malayalam
- 1 Resource: Kannada / Telugu
- 1 Resource: Bengali / Odia / Assamese
- 1 Resource: Gujarati / Marathi

Key Responsibilities
- Handle customer queries through calls, emails, and other communication channels.
- Resolve customer issues professionally and within defined timelines.
- Maintain accurate customer records and provide appropriate information.
- Ensure a positive customer experience.
- Coordinate with internal teams for issue resolution.

Experience: 6 Months

CTC: ₹28,000 – ₹30,000 per month

- Quality Analyst – Customer Service (QA-CS) – 1 Opening

Responsibilities

- Audit customer service calls and emails.
- Monitor interactions for quality and process compliance.
- Identify gaps and provide feedback to customer care teams.
- Prepare quality reports and support process improvement.

Required Experience: Customer Service Call & Email Auditing

Experience: 6 Months – 1 Year relevant QA experience

Salary: ₹24,000 – ₹27,000 per month





- Quality Analyst – BOT (QA-BOT) – 2 Openings

Requirements

- Experience in call and email auditing.
- Good communication skills.
- Proficiency in any of the following languages:
- Tamil / Telugu / Hindi / English / Marathi

Responsibilities
- Audit calls and emails as per defined quality parameters.
- Identify quality gaps and provide actionable feedback.
- Maintain quality reports and support process improvements.

Experience: 6 Months – 1 Year relevant QA experience

Salary: ₹24,000 – ₹27,000 per month

- Quality Analyst – BNB (QA-BNB) – 1 Opening

Requirements

- Experience in call and email auditing.
- Good knowledge of banking processes and products.
- Strong analytical and communication skills.

Responsibilities
- Conduct quality audits of customer interactions.
- Ensure compliance with quality and process standards.
- Identify gaps and recommend corrective actions.
- Prepare and maintain quality reports.

Experience: 6 Months – 1 Year relevant QA experience

Salary: ₹24,000 – ₹27,000 per month

Location: Pune

Interested candidates can share their updated CV with the HR team at [email protected].

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Associate (Voice) (Jaipur)
🏢 Resource IT and Non IT
📍 Jaipur