Job Description: Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a qualified and timely manner.
Assist customers with product/service information, order placement, and after-sales support.
Process orders, returns, and exchanges accurately using company systems.
Identify customer needs and recommend appropriate products or services.
Handle complaints and resolve customer issues efficiently, escalating when necessary.
Maintain detailed and accurate customer records in the CRM system.
Meet or exceed individual and team sales targets and customer service KPIs.
Provide feedback to the team on common customer issues to help improve products, services, and processes.
📌 Hiring For Customer Support Executive Howrah
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📍 Howrah