Role Overview

Hands-on Auth0 CIAM professional with 5+ years of experience, responsible for managing, supporting, and optimizing customer identity solutions built on Auth0. The role requires a solid focus on troubleshooting, operations, and DevOps integration.

Key Responsibilities

Manage Auth0 tenants, configurations, and environments.
Handle user lifecycle, access management, and tenant administration.
Perform integrations using OAuth 2.0, OIDC, PKCE, and SAML.
Troubleshoot login issues, token failures, and federation errors.
Develop and maintain Auth0 Actions and custom authentication logic.
Support CI/CD pipelines using Terraform, GitHub, and GitHub Actions.
Manage incidents (P1/P2), perform root cause analysis, and ensure resolution.
Work with ServiceNow (SNOW) for ticketing and ITIL processes.
Monitor logs, alerts, and system performance using tools like Spyglass.
Collaborate with development and DevOps teams.
Participate in 24x7 support rotation.

Required Skills

Robust hands-on experience with Auth0 CIAM platform.
Expertise in OAuth 2.0, OIDC, PKCE, and SAML protocols.




Experience in integration and modification of authentication flows.
Hands-on experience with Auth0 Actions, token customization, and claims mapping.
Experience implementing adaptive authentication, password less authentication, and MFA.
Experience integrating SMS/OTP providers (e.g., Twilio).
Terraform (Infrastructure as Code) experience.
Knowledge of GCP and Node.js ecosystem.
Solid troubleshooting and debugging skills.
Experience with GitHub, GitHub Actions, and Python scripting.
Familiarity with ServiceNow (SNOW) and ITIL processes.

Nice To Have

Mobile app authentication experience (iOS/Android).
Exposure to CIAM architecture and multi-tenant systems.
Or certified in Auth0 Certified Developer Exam.

Core Competencies

Excellent communication and stakeholder management.
Ability to work under pressure across dev/SIT/UAT/pre-prod/production environments.
Strong analytical and problem-so

📌 Spydra A Ciam Operations Engineer Okta Kolkata
🏢 Spydra
📍 Kolkata