Company: Ravan.ai

Location: New Delhi (In-office, Day Shift)

Experience: 1–2 years max only

About Ravan.ai

Ravan.ai builds real-time multilingual AI voice agents and complete sales automation systems that help businesses convert website traffic into qualified appointments 24/7. We work with advanced CRM platforms, automation tools, and AI-driven customer engagement systems used by thousands of companies.

Job Overview

We are looking for a Support & CRM-focused Associate who can handle client support, CRM operations, basic technical testing, and team coordination.

This is primarily a support and operations role . The priority is excellent client handling, strong CRM expertise (especially GoHighLevel and Salesforce), testing of workflows, and smooth internal coordination.

Candidates with more than 2 years of experience need not apply.

Important: Hands-on experience with GoHighLevel (GHL) and/or Salesforce is mandatory . If you do not have practical experience with these tools, please do not apply.

Key Responsibilities (in order of priority)

1. Client Support & Retention

- Handle client queries, onboarding, and day-to-day support
- Build and maintain strong client relationships
- Focus on client retention and satisfaction
- Track issues and ensure timely resolution by coordinating with internal teams
- Guide clients on platform usage and best practices

2. CRM Expertise & Operations

- Work extensively with GoHighLevel (GHL) and Salesforce
- Create and manage workflows, pipelines, automations, forms, and client journeys
- Maintain clean and accurate client data across systems
- Support CRM integrations and configurations

3. Testing & Technical Support

- Perform basic testing of features, workflows, and integrations
- Troubleshoot common issues related to CRM setups and automations
- Support basic technical tasks as needed

4.



Team Coordination & Internal Support

- Manage daily tasks, project updates, and cross-team communication
- Maintain documentation and reports
- Collaborate with engineering, product, and sales teams for smooth delivery

5. Sales Support (Secondary)

- Assist the sales team with lead follow-ups and CRM updates
- Support basic pipeline management when required

Requirements

- Strictly 1–2 years of experience in client support, CRM operations, customer success, or related roles
- Mandatory hands-on experience with GoHighLevel (GHL) and/or Salesforce
- Strong client-handling and communication skills
- Ability to perform basic testing and troubleshoot CRM workflows
- Good coordination and documentation skills
- Ability to manage multiple tasks in a fast-paced environment
- Must be comfortable working full-time from the New Delhi office

Preferred Qualifications

- Experience in client retention or customer success roles
- Background in testing automations or workflows
- Exposure to additional CRM or automation tools
- Bachelor’s degree in any stream

Engagement Details

- Employment Type: Full-time
- Work Mode: On-site only (New Delhi office – Day Shift)
- Candidates from anywhere in India are welcome to apply and must be willing to relocate to Recent Delhi
- Start: Immediate

Why Join Ravan.ai

- Work directly with cutting-edge AI voice and sales automation products
- Gain deep hands-on experience with GHL, Salesforce, and modern CRM stacks
- Build strong expertise in client support, CRM operations, and process coordination
- Clear growth path in a high-growth AI company

If you have 1–2 years of experience and practical knowledge of GHL or Salesforce, and enjoy client support + CRM work, we would love to hear from you. Apply by sharing your LinkedIn profile, resume, and a short note highlighting your GHL/Salesforce experience and support work.

📌 CRM & Client Support Associate – Ravan.ai (New Delhi)
🏢 Ravan.AI
📍 New Delhi