Company: Digitide SolutionsClient: Axis Bank

Location: Pocharam, Hyderabad

Job Type: Full-Time

Process: Inbound Voice – Customer Support

Job Summary

We are looking for Customer Support Executives to handle inbound customer calls for the Axis Bank process. The candidate will be responsible for assisting customers with banking-related queries, resolving issues, and providing excellent customer service.

Key Responsibilities

- Handle inbound calls from customers regarding banking products and services.
- Understand customer queries and provide accurate solutions.
- Resolve customer issues professionally and within the required timelines.
- Escalate unresolved queries to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Cross-sell relevant banking products based on customer requirements.




- Ensure a high level of customer satisfaction and service quality.

Eligibility

- Graduation is mandatory.
- No awaiting results.
- Freshers can apply.
- Candidates with 6 months–1 year experience in customer service/voice process are preferred.
- Excellent verbal communication in English & Hindi.
- Regional language proficiency is an added advantage.
- Work Location: Pocharam, Hyderabad

Interested candidates can share their updated resume for further details.

HR Contact-(phone hidden)

Pay: ₹16,006.04 - ₹20,000.40 per month

Advantages

- Health insurance
- Provident Fund

Work Location: In person

📌 Coustomer care executive (Pocharam)
🏢 Digitide Solutions
📍 Pocharam