At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview We are looking for a highly skilled WFM analyst who brings together expertise in Workforce Management (WFM) KPIs, SQL database management.

Job Requirements

Prepare different kind of reports using SQL Genesys, Salesforce and other WFM tools.

Ensure accurate and timely availability of WFM KPIs like Abandon Rate, Service Level, ASA, Occupancy, Shrinkage, etc.

Partner with WFM teams to enhance forecasting, scheduling, and intraday management capabilities with better data visibility.

Automate reporting and build data models to enable dashboards and predictive analytics.

Ensure data accuracy, validation, and performance tuning of pipelines.

Collaborate with cross-functional teams including IT, WFM, Sales Support, Training and Operations.

Qualifications 4+ years of experience in Workforce Management or Contact Center analytics.

Proficiency in SQL knowledge and prepare different reports.

Familiarity with contact center metrics.

Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

📌 CONTINUOUS IMPROVEMENT ANALYST II (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru