# Technical Writer Company: MokshTech (MSP) www.mokshtech.net

Location: Remote

Department: IT

Work Schedule: Rotational shifts (24/7 coverage)

Reports to:** IT Manager / Head of Product ## About MokshTech MokshTech is a Managed Service Provider (MSP) delivering IT infrastructure, cybersecurity, cloud, and support services to businesses. We're looking for a Technical Writer to join our IT team and create clear, accurate documentation that supports our clients, technicians, and internal teams including our round-the-clock service operations. ## About the Role This is a remote, Technical Writer role supporting an IT team that operates on rotational shifts. You'll work closely with NOC/help desk technicians, engineers, and service delivery staff across shifts to document technical processes, troubleshooting steps, and client-facing guides in real time as issues and systems evolve. ## Responsibilities Write and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles used by IT and support teams across all shifts

Document incident response procedures, escalation workflows, and change management processes

Collaborate with technicians and engineers during shift handoffs to capture accurate, up-to-date technical information

Simplify complex IT, networking, cloud, and cybersecurity concepts for technicians, clients, and non-technical staff

Continuously update documentation to reflect new tools, systems, and recurring incidents





Develop and enforce documentation standards and style guides across the IT department

Create diagrams, flowcharts, and screenshots to support written content

Maintain documentation across internal wiki, ticketing/PSA platforms, and client-facing help center

Support on-call/rotational team members with accessible, easy-to-follow reference material ## Requirements Bachelor's degree in English, IT, Communications, or related field (or equivalent experience)

4+ years of technical writing experience, ideally in IT, MSP, or NOC/help desk environments

Must be based in the United States

Willingness and ability to work rotational shifts (may include evenings, weekends, holidays)

Strong writing, editing, and proofreading skills

Ability to translate technical IT/networking/security concepts for non-technical readers

Experience with documentation tools (e.g., Confluence, SharePoint, Markdown, Git)

Comfortable working with distributed, cross-shift teams ## Preferred Qualifications Familiarity with MSP tools (PSA/RMM platforms, ticketing systems like ConnectWise or Autotask)

Basic understanding of networking, cloud platforms (Microsoft 365, Azure, AWS), or cybersecurity concepts

Experience with a docs-as-code workflow

Portfolio of published technical/IT or support documentation ## What We Offer Fully remote position

Competitive salary and benefits

Opportunities for growth in a rapid-paced MSP environment.

📌 Content Writer (Technical) (India)
🏢 Moksh Tech
📍 India