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Job Posting - Community Engagement Specialist (level 1, 2)

Our Company

Changing the world through digital experiences is what Adobe s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We re passionate about empowering people to craft beautiful and powerful images,

videos, and apps, and transform how companies interact with customers across every screen.

We re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Opportunity

Adobe s Digital Enablement Care organization helps millions of users find success with Adobe products, engage deeply with our ecosystem, and achieve their creative goals. We connect with our customers through high-value content and conversations across community, social, in-app, App

Store, and Help platforms.

We are looking for a Community Engagement Specialist to help deliver exceptional customer experiences by engaging directly with our user community. In this role, you will interact with customers, Community Experts, and internal partners to provide help, drive engagement, and surface insights that improve product experience and self-service.

This is a hands-on, execution-focused role for someone who enjoys supporting users, solving problems, and working at scale in a fast-moving environment.

What You ll Do

- Engage directly with customers in Adobe s online communities and engagement platforms
- Respond to customer questions with high-quality, helpful, and empathetic responses aligned

with Adobe brand and tone guidelines
- Maintain community content quality by identifying solutions, improving thread clarity, and





supporting moderation standards
- Support and execute initiatives that increase community participation, responsiveness, and

repeat engagement
- - Help onboard recent members and encourage early participation through prompts, follow-ups,

and engagement programs
- - Actively contribute to creating a welcoming, active, and scalable community environment

- Monitor community discussions to identify recurring issues, bugs, and emerging trends
- Escalate product issues and customer feedback using established workflows
- Contribute examples and insights to internal reporting and Voice-of-Customer summaries
- Collaborate with peers, Community Experts, and internal stakeholders to ensure consistent

coverage and experience
- Use internal tools, dashboards, and AI-assisted workflows to operate efficiently at scale

What You Bring
- 2+ years of experience engaging with users through online communities, forums, social

platforms, or customer support channels
- Strong written communication skills with a customer-first mindset
- Ability to engage with semi-complex customer issues and apply sound judgment within defined

guidelines
- Attention to detail and commitment to quality, empathy, and integrity
- Comfort working in operational environments with queues, metrics, and service expectations

Preferred Qualifications
- Ability to encourage participation and sustain conversations in online communities.
- Experience using Adobe products or similar creative software




- Experience with online community platforms, moderation tools, or social management systems
- Ability to recognize patterns and trends in customer feedback and interpreting simple

engagement trends or signals
- Experience using data or dashboards to inform decisions and improvements

What Success Looks Like
- Customers receive timely, accurate, and high-quality responses
- Community spaces remain healthy, organized, and engaging
- Recurring customer issues and insights are surfaced clearly to partners
- Tools and processes are applied consistently with minimal rework
- The community contributes meaningfully to customer success and self-service
- Contribute to improved self-service, faster issue resolution, and stronger customer confidence

through effective community engagement
- Help improve community health indicators such as responsiveness, activity levels, and content

quality over time

Why Adobe

At Adobe, you ll be immersed in an exceptional work environment recognized worldwide on Best

Companies lists. You ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach, where feedback is ongoing and development is continuous.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity,

age, marital status, veteran status, disability status, or any other protected characteristic.

Note: Candidate should be comfortable working in US shift.","

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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