About The Role If handling clients, building robust digital relationships, and scaling a digital business is something you thrive on, this role is for you. We’re looking for a Client Servicing Manager - Social Media who can turn client briefs into exciting digital opportunities, work closely with creative teams, and ensure brands stay relevant in a fast-moving digital world. This is a role for someone who enjoys owning accounts, pitching ideas, solving problems, spotting trends and growing client relationships, not just managing trackers and follow-ups.

Key Responsibilities Client Servicing & Account Management Own day-to-day relationships with assigned clients and act as their key point of contact.

Understand client business objectives and translate them into actionable digital strategies.

Lead client calls, presentations, reviews and regular status updates.

Manage expectations, feedback, timelines and deliverables.

Build long-term relationships and identify opportunities to grow existing accounts.

Social Media Strategy

Develop and execute monthly/quarterly social media strategies and content calendars.

Identify relevant trends, formats, conversations and cultural moments for clients.

Develop content pillars and communication ideas aligned with brand objectives.

Bring fresh, platform-first ideas that improve brand relevance and engagement.

Stay updated on Instagram, LinkedIn, YouTube and emerging digital platforms. Content & Creative Work closely with copywriters, designers, video teams and creative leads.

Develop clear briefs for social media creatives, reels, carousels, campaigns and other digital assets.

Review content before it reaches the client and ensure quality and brand consistency.

Manage feedback and revisions while keeping projects on track. Campaign & Project Management Own projects end-to-end

Coordinate with internal teams to ensure timely delivery.

Maintain content calendars, trackers and project timelines.





Proactively identify and resolve delays or execution challenges. Performance & Insights Track social media performance including reach, engagement, impressions, views and follower growth.

Prepare and present monthly/quarterly reports.

Turn performance data into actionable recommendations.

Track competitor and category activity and identify opportunities for clients.

Digital

Trends & Innovation Stay ahead of social media trends, creator behaviour, formats, memes and platform updates.

Identify trends that can be meaningfully adapted for clients.

Experiment with new formats, tools and AI-led workflows to improve digital output.

Team Collaboration

Work closely with Account Executives, designers, copywriters and other digital team members.

Provide clear briefs and constructive feedback.

Review work and help junior team members improve their digital and client-servicing skills.

Collaborate with PR, influencer and creative teams on integrated campaigns.

Business Growth

Identify opportunities to upsell and cross-sell digital services to existing clients.

Contribute to pitches, proposals and new business presentations.

Support the growth and development of the digital vertical.

What We're Looking For 4 - 7 years of experience in social media, digital marketing, advertising or a digital/creative agency.

Strong experience in client servicing/account management.

Strong understanding of social media strategy, content and digital trends.

Excellent communication, presentation and negotiation skills.

Ability to manage multiple clients and projects simultaneously.

Strong creative thinking with the ability to understand and challenge creative work.

Strong project management and attention to detail.

Comfortable working in a fast-paced, deadline-driven agency environment.

Ability to independently own accounts and take initiative.

Skills: social media,calendars,project,digital agency,digital,content calendar,projects,campaigns

📌 Client Servicing Manager - Social Media (New Delhi)
🏢 Jajabor Brand Consultancy
📍 New Delhi