– Client Relationship Manager

Job Title: Client Relationship Manager

Department: Client Relationship

Employment Type: Full-Time

Experience: 2–5 Years

About the Role

We are looking for a proactive and client-focused Client Relationship Manager to manage and strengthen relationships with existing and prospective clients. The ideal candidate will be responsible for understanding client requirements, ensuring timely service delivery, coordinating with internal teams, addressing client concerns, and identifying opportunities for business growth.

Key Responsibilities

- Build and maintain strong, long-term relationships with clients.
- Act as the primary point of contact for assigned clients and understand their business requirements.
- Handle client queries, concerns, feedback, and service-related issues professionally and promptly.
- Coordinate with internal teams to ensure timely and accurate delivery of services.
- Follow up with clients regularly to ensure satisfaction and identify additional requirements.
- Maintain accurate records of client interactions, requirements, follow-ups, and opportunities.
- Prepare and share client updates, reports, proposals, quotations, and other relevant documents.
- Monitor service delivery timelines and proactively communicate any delays or changes to clients.
- Identify opportunities for upselling, cross-selling, and generating repeat business.




- Support the Business Development/Sales team in converting prospective clients and maintaining the sales pipeline.
- Conduct regular client meetings and review discussions to understand changing requirements.
- Collect and analyze client feedback and coordinate with relevant teams for necessary improvements.
- Ensure a high level of client satisfaction and retention.
- Maintain professionalism and confidentiality while handling client information.
- Meet defined targets related to client retention, satisfaction, revenue, and business development.

Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good negotiation and problem-solving abilities.
- Robust follow-up and coordination skills.
- Customer-centric approach with a proactive attitude.
- Ability to manage multiple clients and priorities simultaneously.
- Good presentation and client-handling skills.
- Strong organizational and time-management skills.
- Proficiency in MS Excel, MS Word, PowerPoint, and CRM tools.
- Ability to work effectively with cross-functional teams.

Pay: From ₹300,000.00 per year

Benefits

- Health insurance
- Provident Fund
- Work from home

Application Question(s):
- What is your total years of experience?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?

Work Location: Remote

📌 Client Relationship Manager (India)
🏢 IPexcel Services Private
📍 India