Designation: NPC Senior Process Executive(SPE) / Process Specialist(SME)

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Effective Job Requisitions- Dispute Operations / Fraud & Claims-Reg-E (No Provisional Credit)

Essential Qualifications: Graduate / Postgraduate

Location: Pune | 5 Days | WFO | US Shift | 2 Way Cab Provided

Interview Mode: Online

Department: Operations – Banking & Financial Services

Reports To: Process Lead / Team Manager

Relevant Experience (In Years):

· Graduate / Postgraduate with a minimum of 1.5+ years of experience(SPE) & with a minimum of 3+ years of experience in US Banking Industry and good academic profile in Fraud and disputes claims

Job Summary

We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E, where no provisional credit is issued during the investigation period. The ideal candidate should have a strong understanding of Reg-E compliance, excellent case investigation skills, and the ability to make accurate decisions based on supporting documentation and transaction history.

Key Responsibilities

· Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions.

· Handle end-to-end case management, including intake, research, and resolution of Reg-E claims within regulatory timeframes.

· Review transaction history, merchant data, and any supporting documentation to determine liability.





· Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided.

· Document findings clearly and accurately in the case management system.

· Communicate with internal departments and external parties (e.g., merchants, processors) for further investigation when required.

· Identify patterns of fraudulent activity and escalate suspicious cases for further review.

· Maintain high standards for accuracy, compliance, and productivity.

Key Skills & Competencies:

· Good understanding of US banking processes, especially related to Fraud and Dispute Investigation.

· In-depth understanding of Reg-E (Electronic Fund Transfer Act)

· Strong attention to detail and accuracy while processing the Investigation

· Analytical thinking with good problem-solving skills.

· Ability to work in a fast-paced environment and manage multiple priorities.

· Good communication skills (verbal and written).

· Ability to work in a team-oriented, deadline-driven setting.

Preferred Skills

· Experience in a financial institution or BPO handling U.S. banking processes.

· Understanding of chargeback lifecycle, fraud trends, Fraud/Dispute Investigations and risk management.

· Compliance and quality-focused approach to work

· Employment Type: Full-Time / Permanent Work from office.

📌 Chargeback/Dispute - SME/SPE - Pune
🏢 2COMs
📍 Pune