Location : Bangalore, Kochi, & Cherthala

No. of positions : 5

:

Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly.

Major Responsibilities

- Should be the first and significant point of contact for the students/ clients over telephone enquiry or direct enquiry

- Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients

- Handle inbound and outbound calls completely

- Career Counsellor should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.

- Identify and escalate issues to the management team

- Research required information using available resources

- Document all call, message and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries.

- Recognize, document,



and alert the management team of trends in customer calls

- Follow up customer calls where necessary

- Upsell products and services

- Complete call logs and reports

- Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.

- Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole

Desired Profile:

- Any degree

- 2-3 years’ experience in career counselling field (preferably worked in an educational institute in Kerala)

Key Personal Attributes:

- Excellent communication skills

- Experts at assessing aptitude, personality, interests of a person

- Demonstrates good interpersonal skills.

- Excellent time management skills.

- Must have the ability to multi-task.

Send your resume to [email protected]

📌 Career Counsellor - Kochi, Cherthala & Bangalore (Bengaluru)
🏢 Finprov Learning
📍 Bengaluru