Job Purpose

Responsible for effectively distributing customer complaints to the appropriate CAM frontend teams for quick resolution.

Arrange customer appointments for issue resolution.

Process and track all CAM-related expenses across project sites.

Escalation management for CAM/WAP queries

Document maintenance and hygiene Roles & Responsibilities

Process bills and ensure timely monthly reconciliations.

Coordinate with teams for timely and qualitative closure of customer issues.

Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.

Prepare and document consumables and consumption details monthly.

Maintain all documentation and ensure audit compliance.

Prepare and maintain all systems AMCs, warranties, and condominium handover folders.

Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.





Prepare PM work schedules and ensure follow-through for all relevant sites.

Distribute customer complaints to frontend personnel and ensure resolution within TAT.

Arrange customer availability and support frontend personnel in attending to complaints.

Handle all customer correspondence and provide timely updates.

Track project learnings and submit reports to HOD for analysis.

Take on additional tasks and learning opportunities as assigned by the HOD.

Qualifications DEE or BE Electrical

High integrity, commitment, and honesty.

Excellent communication skills and tech-savvy.

Analytical mindset to generate insights from reports.

Robust adherence to processes and systems.

📌 CAM Manager (Pune)
🏢 Gera Developments
📍 Pune