Company: Bushnell Technik LLP

Role: Business Executive – Service Operations

Location: Ahmedabad

Experience: 1–3 Years

Employment Type: Full-Time About the Role

Bushnell Technik LLP provides appliance repair and maintenance services to B2B clients, including managed accommodation and hospitality companies such as Zolo, Stanza and similar businesses.

We are looking for a Business Executive – Service Operations who will be responsible for managing the day-to-day service operations for our B2B clients. The role requires strong coordination, follow-up and problem-solving skills, with a sharp focus on ensuring that every service ticket is resolved efficiently and that commercial processes are completed on time. Key Responsibilities

1.

Client

Coordination

Coordinate daily with Property Managers and client POCs.

Understand and track open service tickets.

Handle ticket escalations and ensure timely resolution.

Maintain strong relationships with client teams.

Follow up regularly on pending or delayed tickets.

2.

Technician

Coordination

Assign the right technician for each service requirement.

Coordinate technician schedules and site visits.

Track technician attendance, arrival and completion of jobs.

Ensure technicians close tickets with proper service reports and required documentation.

Resolve operational issues between technicians and client teams.

3.

Technician

Hiring & Network Development

Identify and hire new technicians based on service requirements.

Build and maintain a reliable technician network.





Coordinate technician onboarding and availability.

Ensure adequate technician capacity across different locations and service categories.

4.

Service Operations

Management

Monitor all open, pending and completed tickets.

Ensure tickets are resolved within the committed timelines.

Track repeat complaints and escalations.

Identify operational bottlenecks and take corrective action.

What We Are Looking

For

1–3 years of experience in B2B operations, service operations, facility management, field operations, customer success or similar roles.

Solid communication and follow-up skills.

Comfortable speaking with Hotel Managers, Property Managers, technicians and internal teams.

Strong Excel/Google Sheets skills.

Good problem-solving and escalation-management abilities.

Highly organised and capable of managing multiple tickets and deadlines.

Key Performance

Indicators The success of this role will be measured through:

Ticket Closure Rate

Turnaround Time (TAT)

Escalation Resolution

Technician Availability

Technician Productivity

Client Satisfaction

Repeat Complaint Rate Who Will Succeed in This Role?

This role is ideal for someone who is highly proactive, persistent and operationally strong.

You should be comfortable making calls, following up multiple times, coordinating people on the ground and solving problems when things don't go according to plan.

If you are someone who doesn't let a ticket, payment or problem remain pending, you'll fit right in.

📌 Business Executive –B Service Operations (Ahmedabad)
🏢 Bushnell Technik
📍 Ahmedabad