Hi All,

Please find the and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and cutting-edge business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively.

The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Project Manager

Job Location : Chennai

Shift : Night shift

Job Responsibilities:

- Planning & Executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees
- Manage performance of the team
- Deliver on SLA commitments based on the contract
- Meet and exceed customer satisfaction goals
- Daily/Weekly/Monthly/Quarterly reporting of SLA performance
- Proactive management of business/operations trends
- Forecasting business volume & capacity planning
- Formulate continuous improvement plan




- Coordinate with IT team to fix all IT related issues for the team

Operations Management

- Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client
- Daily/Weekly/Monthly/Quarterly operations review with internal and external stakeholders
- Capacity / Resource planning and management
- Liaison with cross functions across the organization addressing the needs of the team members
- To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc.)
- Business continuity planning & risk management
- Create, generate and publish reports with the help of MS office tools

Skill Development:

- Addressing skill gaps in Product / Process / Technology / Communication Mentor Leads & Managers
- Plan relevant training programs working with respective groups

Project Revenue & Cost Management

- To manage revenue & cost management
- Operate on planned budget Resource planning (People / IT)

Client Management:

- Ensure client management with “100 referenceable customers”
- Daily/Weekly/Monthly/Quarterly operations and business reviews with stakeholders
- Set and manage client expectations
- Identify potential new business opportunities
- To take complete ownership of the cases and to take feedback on negative surveys
- To handle deviations and carry out risk analysis

Quality Management

- Create and improve process guidelines and framework
- Drive adherence and compliance to organizational / quality standards
- Formulate action plans for consistent service delivery quality
- Create preventive and corrective action plans on customer or Client comments /feedback

📌 BPO - Technical Support Project Manager (Chennai)
🏢 Movate
📍 Chennai